Conflict Scenarios

It is believed that all conflict is bad, it creates tension, destruction of working relationships and reduces productivity. Therefore, it should be eliminated by all means. This understanding is not correct. Some conflicts argon needed in all governings, because it is associated with the struggle for existence and development of the organization.
all(a) individuals and organizations perform the environment which requires competition for hold resources, include of pecuniary resources and information resources, etc.... In other words, in this environment both organizations and individuals have to accept change and develop to adapt the environment. The limited resources have created some level of conflicts, such as how organization creates corporation among members in allocating resources efficiently.
Communication is very important. We know that the customer is aggressive and angry and threatening. The customer behavior cannot be taken personally, because customer is unsatisfied with a product and the situation he is in and not personally with a manager. It is important to make up attention and carefully listen to the customer as sanitary as look at non-verbal messages he sends.




Deciding the system to use in resolving the issue we need to make our goals personal and organizational, what we try to accomplish and the importance of the relationship. There are five possible strategies suggested by Kilmann and Thomas (1992):
Avoidance: quite a little choose not to deal with an issue at all. This dodge is appropriate when controversy is trivial and you think that someone else in the position to deal with a problem more than effectively. The demand will not be meet and goals not achieved. It is useless approach in many situations as it leads to lose-Lose scenario.
Accommodating: batch use strategy to accommodate the needs of others at outrage of their own. It is appropriate when problem is not significant to you and relationship is more valuable than winning....If you want to get a full essay, piece it on our website: Orderessay



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